Cognitive Solutions Cxi Manual do Utilizador

C-Series Printers User’s Manual 105-069-03 Revision A 3/22/07 *105-169-03*

Copyright © 2006, Cognitive - 1.800.525.2785 3 105-169-03 Chapter 2: Getting Started First, take a tour around the printer to understand its parts

Copyright © 2006, Cognitive - 1.800.525.2785 93 105-169-03 Media Specifications Media Types: Direct thermal or thermal transfer labels, tags, wri

Copyright © 2006, Cognitive - 1.800.525.2785 94 105-169-03 Ribbon Specifications Ribbon width: • 2” Printer: 2.4" (61mm) Max. • 2” Nomina

Copyright © 2006, Cognitive - 1.800.525.2785 95 105-169-03 Bar Code Symbologies and Specifications UPCA ADD 2 EAN 8 128C UPCE ADD 5 EAN 13 CODE12

Copyright © 2006, Cognitive - 1.800.525.2785 96 105-169-03 Communications Specifications Parallel Interface: Centronics compatible parallel inter

Copyright © 2006, Cognitive - 1.800.525.2785 97 105-169-03 Physical Specifications Characteristic 2” Ci or Cxi Printer 4” Ci or Cxi Printer Heig

Copyright © 2006, Cognitive - 1.800.525.2785 98 105-169-03 Warranty Printer: 24 months from date of purchase. (requires registration and excludes

Copyright © 2006, Cognitive - 1.800.525.2785 99 105-169-03 Chapter 10: Consumables Please refer to the Consumables Guide and Product Guide for the

CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 100 105-169-03 DT Labels and Tags Size (WxH”) # up Print type Material Adhesive Wind OD

CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 101 105-169-03 Size (WxH”) # up Print type Material Adhesive Wind OD” Core” Items per

CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 102 105-169-03 TT Labels and Tags Size (WxH”) # up Print type Material Adhesive Wind OD”

Copyright © 2006, Cognitive - 1.800.525.2785 4 105-169-03 H – Case base Covers the base of the printer I – High-lift printhead latches Pushes upw

CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 103 105-169-03 Size (WxH”) # up Print type Material Adhesive Wind OD” Core” Items per r

CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 104 105-169-03 Size (WxH)) # across Print type Material Adhesive Wind OD” Core” Items

CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 105 105-169-03 Size (WxH)) # across Print type Thickness Wind OD” Core” Items per roll

CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 106 105-169-03 Ribbons To learn more about the various ribbon types please refer to the Con

CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 107 105-169-03 Width (Inches) Length (Inches) Formulation Printer Compatibility Stock item

Copyright © 2006, Cognitive - 1.800.525.2785 108 105-169-03 Chapter 11: Cleaning and Preventive Maintenance The C Series printer is designed to pro

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 109 105-169-03 1. Open the print mechanism. Turn the printer off w

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 110 105-169-03 Printhead Assembly Removal and Replacement NOTE: IF

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 111 105-169-03 3. Remove the screw holding the green ground wire t

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 112 105-169-03 Printhead Assembly Replacement NOTE: IF THE C SERIES

Copyright © 2006, Cognitive - 1.800.525.2785 5 105-169-03 Inside the Printer Figure 2-2. C Series Side View Device Use A – Large roll spindle slot

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 113 105-169-03 3. Position and tighten the tie as shown. Clip off

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 114 105-169-03 6. Keeping the right side tab on the platform, rota

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 115 105-169-03 Platen Assembly Removal and Replacement NOTE: IF THE

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 116 105-169-03 3. Remove the three screws indicated. 4. Remove

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 117 105-169-03 6. Remove the media guide gear and set aside. Then,

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 118 105-169-03 9. Remove the front bezel. See the front bezel remo

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 119 105-169-03 Platen Assembly Replacement NOTE: IF THE C SERIES PR

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 120 105-169-03 3. Slide the right side platen bearing into its pla

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 121 105-169-03 6. Ensure that the enclosure on-off switch tab is a

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 122 105-169-03 9. Expose the underside of the printer, install and

Copyright © 2006, Cognitive - 1.800.525.2785 6 105-169-03 Paper Media Guide Bar Figure 2-3. C Series Inner Side View of Media Bar Figure 2-4. C S

CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 123 105-169-03 12. Snap the enclosure into position, and ensure a g

Copyright © 2006, Cognitive - 1.800.525.2785 124 105-169-03 Chapter 12: Support Contacting Customer Support If technical assistance is required f

Copyright © 2006, Cognitive - 1.800.525.2785 125 105-169-03 C Series Sales Support For all C Series printer orders please contact your local res

Copyright © 2006, Cognitive - 1.800.525.2785 Index A Accessories · 106 Administrator · 54 Automatic Address · 70 B barcode · 77 C Cleaning · 107 Com

Copyright © 2006, Cognitive - 1.800.525.2785 127 105-169-03 P Platen · 9 POWER LED · 3 Printer Power Test · 22 Printer Requirements · 14 Printer Se

Copyright © 2006, Cognitive - 1.800.525.2785 7 105-169-03 Connection Ports and Power Connector Figure 2-5. C Series Connections and Power (Back V

Copyright © 2006, Cognitive - 1.800.525.2785 8 105-169-03 Supply Spindle and Supply Clutch Figure 2-7. Supply Spindle and Clutch Components Descr

Copyright © 2006, Cognitive - 1.800.525.2785 9 105-169-03 Platen and Index Sensor Figure 2-9. Platen Assembly and Index Sensor Components Descript

Copyright © 2006, Cognitive - 1.800.525.2785 10 105-169-03 Understanding the Control Panel Buttons and the LCD (Cxi Only) When the printer is power

Copyright © 2006, Cognitive - 1.800.525.2785 11 105-169-03 LEFT button (B): Press the LEFT button to display the current printer status. From withi

Copyright © 2006, Cognitive - 1.800.525.2785 12 105-169-03 Understanding the LCD Menu Structure MAIN MENU USER MENU LCD Contrast Contrast 0 … 8 Bac

Copyright © 2006, Cognitive Solutions, Inc. Cognitive™, Cxi™, Ci™, and Compact Industrial™ are trademarks of Cognitive. Microsoft® and Windows™ are tr

Copyright © 2006, Cognitive - 1.800.525.2785 13 105-169-03 Feedback ON or OFF Report Level 0 = None, 1 = Serial, 2 = Label Timeout 0 … 65535 Q

Copyright © 2006, Cognitive - 1.800.525.2785 14 105-169-03 Setting Up the Cxi and Ci Printers Setting up a C Series printer is an easy process. Thi

Copyright © 2006, Cognitive - 1.800.525.2785 15 105-169-03 Unpacking the Printer Figure 2-11. Packaging Diagram

Copyright © 2006, Cognitive - 1.800.525.2785 16 105-169-03 Controls, Indicators, and Connectors Controls and indicators for the C Series printer ar

Copyright © 2006, Cognitive - 1.800.525.2785 17 105-169-03 Connecting Data Cables to the Printer: Connect one of the following data cables to the

Copyright © 2006, Cognitive - 1.800.525.2785 18 105-169-03 USB-A HOST Connectivity The C Series printer supports hubs, USB keyboards, USB keyboard

Copyright © 2006, Cognitive - 1.800.525.2785 19 105-169-03 Connecting Power to the Printer The next step is to provide power to the C Series printe

Copyright © 2006, Cognitive - 1.800.525.2785 20 105-169-03 Connect the power supply cord into the power connector located in the back corner of the

Copyright © 2006, Cognitive - 1.800.525.2785 21 105-169-03 Connect the power cord into the power source by carefully plugging the power cord into t

Copyright © 2006, Cognitive - 1.800.525.2785 22 105-169-03 Printer Power Test The power supply indicates power with a green light. The next step ve

Table of Contents CHAPTER 1: WELCOME 1 CHAPTER 2: GETTING STARTED 3 Outside the Printer 3 Inside the Printer 5 Paper Media Guide Bar 6 Connection Po

Copyright © 2006, Cognitive - 1.800.525.2785 23 105-169-03 NOTE: (CXI PRINTERS ONLY) THE LCD BRIEFLY DISPLAYS PRESS RIGHT ARROW FOR MENU. THEN THE

Copyright © 2006, Cognitive - 1.800.525.2785 24 105-169-03 Thermal Transfer Ribbon Loading (TT Printers Only) To run the C Series printers in therm

Copyright © 2006, Cognitive - 1.800.525.2785 25 105-169-03 Remove the Test Sample from inside the printer, and file the test sample with the warran

Copyright © 2006, Cognitive - 1.800.525.2785 26 105-169-03 Once the tape is removed, discard the tape, and spread the ribbon out so the text on the

Copyright © 2006, Cognitive - 1.800.525.2785 27 105-169-03 Next, raise the printhead mechanism fully. Refer to figure 2-25. Figure 2-25. Fully Rai

Copyright © 2006, Cognitive - 1.800.525.2785 28 105-169-03 Next, insert the ribbon supply roll. Lift the ribbon supply roll, as shown in Figure 2-2

Copyright © 2006, Cognitive - 1.800.525.2785 29 105-169-03 While holding the ribbon in place, pull gently on the green supply spindle to insert the

Copyright © 2006, Cognitive - 1.800.525.2785 30 105-169-03 When the ribbon feels secure, gently push and rotate the green supply spindle clockwise,

Copyright © 2006, Cognitive - 1.800.525.2785 31 105-169-03 Next, install the ribbon take up roll. Examine the ends of the ribbon take up core and n

Copyright © 2006, Cognitive - 1.800.525.2785 32 105-169-03 Place the ribbon take up roll into position as shown in Figure 2-34. Once the ribbon fee

User Adjustable Sensor 49 Gap Mode 49 Black Mark Mode 50 Performing the Self Test 51 CHAPTER 3: SOFTWARE INSTALLATION 54 CHAPTER 4: USING THE ADMINI

Copyright © 2006, Cognitive - 1.800.525.2785 33 105-169-03 Gently lower the user interface but DO NOT LATCH the printer. Refer to Figure 2-36. F

Copyright © 2006, Cognitive - 1.800.525.2785 34 105-169-03 Loading Media All C Series printers have media loading instruction labels on the bottom

Copyright © 2006, Cognitive - 1.800.525.2785 35 105-169-03 Remove the Manufacturing Test Sample from inside the printer and file the Manufacturing

Copyright © 2006, Cognitive - 1.800.525.2785 36 105-169-03 Figure 2-39b. Inserting the Spindle into Outward Wound Media NOTE: FOR MORE INFORMATION

Copyright © 2006, Cognitive - 1.800.525.2785 37 105-169-03 To initially set the media guides to the proper setting, try to push either guide to the

Copyright © 2006, Cognitive - 1.800.525.2785 38 105-169-03 Unroll a few labels. Position the media, print side up, into the printer as shown in Fi

Copyright © 2006, Cognitive - 1.800.525.2785 39 105-169-03 Place the media under the media guide bar as shown in Figure 2-44. Figure 2-44. Place t

Copyright © 2006, Cognitive - 1.800.525.2785 40 105-169-03 Once the guides are against the sides of the roll, push the roll down in the slot as sho

Copyright © 2006, Cognitive - 1.800.525.2785 41 105-169-03 1) The media should be visible as shown in Figure 2-48. Figure 2-48. Front View of Me

Copyright © 2006, Cognitive - 1.800.525.2785 42 105-169-03 Once the media is pulled forward three to four inches, latch the mechanism as shown in F

To load firmware using the USB A Host, follow these steps: 69 CHAPTER 6: NETWORK PRINTING 70 Assigning a Static Address 70 Using Automatic Address Ass

Copyright © 2006, Cognitive - 1.800.525.2785 43 105-169-03 Loading Large Roll OD Media Locate the rear door screws at the rear of the printer as id

Copyright © 2006, Cognitive - 1.800.525.2785 44 105-169-03 Open the media covers as shown in Figure 2-54. Figure 2-54. Open Media Covers

Copyright © 2006, Cognitive - 1.800.525.2785 45 105-169-03 Remove the manufacturing test sample if this is the first time loading media, and take a

Copyright © 2006, Cognitive - 1.800.525.2785 46 105-169-03 To initially set the media guides to the proper setting, try to push either guide to the

Copyright © 2006, Cognitive - 1.800.525.2785 47 105-169-03 Before placing the roll in the printer, route the media, print side up, under the media

Copyright © 2006, Cognitive - 1.800.525.2785 48 105-169-03 If the locking tab is in the locked position, unlock it. Then, place a spindle in the co

Copyright © 2006, Cognitive - 1.800.525.2785 49 105-169-03 Close the top cover and let the dust cover rest on the large media roll. Figure 2-61. C

Copyright © 2006, Cognitive - 1.800.525.2785 50 105-169-03 If you have a 4” wide printer, then the gap sensor will be effectively adjustable for th

Copyright © 2006, Cognitive - 1.800.525.2785 51 105-169-03 Performing the Self Test The self test checks the printer’s overall operability, and lis

Copyright © 2006, Cognitive - 1.800.525.2785 52 105-169-03 The output from the self test is described in the table below. Setting Description Ex

Media Specifications 93 Media Indexing 93 Ribbon Specifications 94 Label Roll Changes per Ribbon 94 Font Specifications 94 Bar Code Symbologies and S

Copyright © 2006, Cognitive - 1.800.525.2785 53 105-169-03 Setting Description Example (Actual settings may vary from examples listed below) each

Copyright © 2006, Cognitive - 1.800.525.2785 54 105-169-03 Chapter 3: Software Installation Place the Companion CD into the computer and the CD aut

Copyright © 2006, Cognitive - 1.800.525.2785 55 105-169-03 Chapter 4: Using the Administrator Tool Connect to the Printer Select the connect

Copyright © 2006, Cognitive - 1.800.525.2785 56 105-169-03 NOTE: REFER TO CHAPTER 6: NETWORK PRINTING AND CHAPTER 2: CONNECTING DATA CABLES TO THE

Copyright © 2006, Cognitive - 1.800.525.2785 57 105-169-03 Change a Printer Setting To change the printer’s setting, select the section to change a

Copyright © 2006, Cognitive - 1.800.525.2785 58 105-169-03 IO Settings Controls Host PC to Printer communication options, Printer Serial and Netwo

Copyright © 2006, Cognitive - 1.800.525.2785 59 105-169-03 Printer Settings This tab is for settings such as thermal printing method, darkness, pri

Copyright © 2006, Cognitive - 1.800.525.2785 60 105-169-03 Label Positioning The Label Positioning tab gives you control over settings that affect

Copyright © 2006, Cognitive - 1.800.525.2785 61 105-169-03 save your setting, then press Calibrate to perform the calibration. The printer will r

Copyright © 2006, Cognitive - 1.800.525.2785 62 105-169-03 Fonts/Objects View the printer’s fonts, stored objects and graphics. Delete and loading

Cognitive Media Support 124 C Series Sales Support 125

Copyright © 2006, Cognitive - 1.800.525.2785 63 105-169-03 Profile Management Profile Management provides the ability to download, save, open and a

Copyright © 2006, Cognitive - 1.800.525.2785 64 105-169-03 Firmware Upgrade Ability to view the current firmware version as well as upgrading firmw

Copyright © 2006, Cognitive - 1.800.525.2785 65 105-169-03 PCL Windowing This tab is useful only for PCL-equipped printers. It allows you to make

Copyright © 2006, Cognitive - 1.800.525.2785 66 105-169-03 CPL Editor The CPL editor is a text editor/terminal program for communicating with the

Copyright © 2006, Cognitive - 1.800.525.2785 67 105-169-03 Chapter 5: USB-A HOST This chapter describes use of the USB-A connector (referred to as

Copyright © 2006, Cognitive - 1.800.525.2785 68 105-169-03 Using a USB Flash Drive This section describes use of a USB flash drive to load firmware

Copyright © 2006, Cognitive - 1.800.525.2785 69 105-169-03 flash drive in the printer’s USB A connector. 5. The printer will load all objects pre

Copyright © 2006, Cognitive - 1.800.525.2785 70 105-169-03 Chapter 6: Network Printing Network-enabled printers can be connected directly to a netw

Copyright © 2006, Cognitive - 1.800.525.2785 71 105-169-03 Using Automatic Address Assignment Automatic address assignment, known as DHCP configur

Copyright © 2006, Cognitive - 1.800.525.2785 72 105-169-03 Verifying Network Settings When a static address was assigned or configured for DHCP, af

Copyright © 2006, Cognitive - 1.800.525.2785 1 105-169-03 Chapter 1: Welcome Congratulations on the purchase of a Cognitive Compact Industrial C S

Copyright © 2006, Cognitive - 1.800.525.2785 73 105-169-03 Configuring a Printer Driver for Network Use In order to print using the driver, a new p

Copyright © 2006, Cognitive - 1.800.525.2785 74 105-169-03 6. Click Next. 7. In the Printer Name or IP Address box, enter the IP address assign

Copyright © 2006, Cognitive - 1.800.525.2785 75 105-169-03 8. If necessary, choose Generic Network Card as shown below and then click Next. 9.

Copyright © 2006, Cognitive - 1.800.525.2785 76 105-169-03 4. Select Share this printer and give the printer a Share name. 5. One a share name

Copyright © 2006, Cognitive - 1.800.525.2785 77 105-169-03 Chapter 7: Printing Standard Labels and Tags Sources for printed label and tag data incl

Copyright © 2006, Cognitive - 1.800.525.2785 78 105-169-03 After connecting to the printer, select the CPL Editor tab and enter the following text

Copyright © 2006, Cognitive - 1.800.525.2785 79 105-169-03 Using Third-Party and Proprietary Applications Labels are frequently printed from comme

Copyright © 2006, Cognitive - 1.800.525.2785 80 105-169-03 3. Select a Cognitive printer. 4. Click Close to close the Print dialog box.

Copyright © 2006, Cognitive - 1.800.525.2785 81 105-169-03 Setting Label Size Set up the Word document for the desired label size. 1. On the Fil

Copyright © 2006, Cognitive - 1.800.525.2785 82 105-169-03 4. Set the correct width and height for the label. The example shows a 2.4” wide by 1

Copyright © 2006, Cognitive - 1.800.525.2785 2 105-169-03 Ethernet Printer Information — The Ethernet Printer Information provides information for

Copyright © 2006, Cognitive - 1.800.525.2785 83 105-169-03 5. Click OK and, if necessary, Fix to reset the margins. The Word document should lo

Copyright © 2006, Cognitive - 1.800.525.2785 84 105-169-03 Creating a Label and Barcode Design the label in a Word document. Use the following ste

Copyright © 2006, Cognitive - 1.800.525.2785 85 105-169-03 Chapter 8: Troubleshooting C Series printers require minimal user maintenance. When prob

Copyright © 2006, Cognitive - 1.800.525.2785 86 105-169-03 Print a New Label Format If a known printable format is unavailable then a new format m

Copyright © 2006, Cognitive - 1.800.525.2785 87 105-169-03 Common Issues The following issues are based on technical support records of user questi

Copyright © 2006, Cognitive - 1.800.525.2785 88 105-169-03 Type in the following commands to a text editor on the computer: ! 0 0 0 0 (Must use zer

Copyright © 2006, Cognitive - 1.800.525.2785 89 105-169-03 PRINTING TOO LIGHT Download and install the C Series Administrator configuration softwa

Copyright © 2006, Cognitive - 1.800.525.2785 90 105-169-03 General Troubleshooting Tips EQUIPMENT AND CABLING Make sure that all cables and connect

Copyright © 2006, Cognitive - 1.800.525.2785 91 105-169-03 Chapter 9: Printer Specifications Specifications are provided for reference and are ba

Copyright © 2006, Cognitive - 1.800.525.2785 92 105-169-03 • CPL programming language • Parallel, Serial, USB-A, and USB-B communication ports